Customer Service Professional - Group Benefits
T
TEKsystems
📍 Waterloo, ON, Canada
Job Description
Customer Service Professional, Group Benefits
Employment Type: Six-month contract
Contract Dates: September 8, 2026 to March 5, 2027
Location: Halifax, NS or Waterloo, ON
Work Arrangement: Hybrid, three days per week in the office and 2 days work from home
Pay Rate: $21.00 per hour
Hours: 37.5 hours per week
Position Overview
We are hiring a Customer Service Professional to support group benefits customers in a fast-paced contact centre environment. In this role, you will assist plan members with questions related to insurance benefits, claims, coverage, account balances, and online systems.
You will manage approximately 50 inbound calls per day while providing timely, accurate, and empathetic service. Some customer requests may require outbound follow-up by email.
This is an excellent opportunity for someone who enjoys helping people, learning detailed information, and working in a structured, performance-driven environment.
Key Responsibilities
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Employment Type: Six-month contract
Contract Dates: September 8, 2026 to March 5, 2027
Location: Halifax, NS or Waterloo, ON
Work Arrangement: Hybrid, three days per week in the office and 2 days work from home
Pay Rate: $21.00 per hour
Hours: 37.5 hours per week
Position Overview
We are hiring a Customer Service Professional to support group benefits customers in a fast-paced contact centre environment. In this role, you will assist plan members with questions related to insurance benefits, claims, coverage, account balances, and online systems.
You will manage approximately 50 inbound calls per day while providing timely, accurate, and empathetic service. Some customer requests may require outbound follow-up by email.
This is an excellent opportunity for someone who enjoys helping people, learning detailed information, and working in a structured, performance-driven environment.
Key Responsibilities
<...