Customer Service, Order Management Specialist (German Speaking)

Celanese Corporation

📍 Budapest, Budapest, Hungary

Full-time Information and Record Clerks

Job Description

Overview

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Position Summary

As a Customer Service Specialist, Order Management, you will serve as a key expert within our EMEA Customer Service organization. You will manage complex order‑to‑cash activities, represent the Customer Service function in cross‑functional initiatives, and act as the first line of support for system, process, and SAP‑related topics.
Your role ensures flawless order execution, drives process excellence, and strengthens collaboration between Customer Service, Sales, IT, Supply Chain and OPEX.

Responsibilities:

Your Responsibilities

End‑to‑End Order Management Excellence

  • Ensure perfect order fulfillment, proactively resolving order, delivery, and billing issues.
  • Act as the primary operational point of contact for customers within the EM region.
  • Maintain and update SAP customer master data and pricing information.