Customer Service & Order Entry Representative

Title: Customer Service & Order Entry Representative

Reports to : VP Sales & Marketing

Job overview:

This is an entry-level position. Previous customer service or administrative experience is preferred but not required. This individual is to answer phones, enter customer orders, communicate delivery timelines for customer orders and to work with Operations Manager on production scheduling. Proficiency in communicating with customers and prospective clients is critical.

Responsibilities and Duties:

• Process customer purchase orders and assist with additional customer service and sales support functions as assigned
• Working with production Plant Managers on customer order scheduling and shipping
• Communicate via phone and email with customers regarding product support and order timelines.
• Field inbound phone calls and route to appropriate team member ...