Customer Service Ops Lead — Warehouse & Escalations

Cainiao Group in Meycauayan, Philippines seeks a Customer Service Manager to oversee daily operations and training for the customer service team. You will manage escalated complaints and ensure compliance with service level agreements while liaising with e-commerce platforms.

The ideal candidate has 3–5 years of experience in cross-border e-commerce customer service and excels in communication and data analysis. Familiarity with warehouse processes is preferred. Strong emotional intelligence and problem-solving skills are essential.