Customer Service Operations Manager

A growing, family-owned manufacturing and distribution company in Kent is seeking a hands-on Customer Service Operations Manager to oversee customer order fulfillment, improve processes, and deliver an exceptional customer experience.

This role serves as a key connection between customers, sales, production, warehouse, and finance, ensuring orders move efficiently from entry through delivery. The ideal candidate understands how customer commitments, inventory availability, production schedules, and shipping timelines work together to support operational success.

We’re looking for someone with:

• Customer service leadership experience within manufacturing, distribution, packaging, consumer products, or a similar operational environment
• Experience managing order flow, inventory coordination, shipping logistics, and ERP systems
• A proven ability to develop SOPs, improve processes, and establish meaningful performance metric...