Customer Service Operations Lead & Team Coach

Link-Worldwide in Metepec is seeking a Customer Service Team Coordinator to oversee the call center operations and ensure high service quality.This role requires managing staff, analyzing performance metrics, and implementing process improvements to meet customer needs effectively.The ideal candidate has 5-8 years of experience in customer service operations, strong leadership skills, and proficiency in CRM technologies.A bachelor's degree in business administration is preferred.
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