Customer Service Operations Lead Markham
J
Johnson & Johnson MedTech
📍 markham, on, Canada
Job Description
Drive exceptional customer service as the Customer Service Operations Lead at DePuy Synthes in Markham, Canada. Ensure smooth operations and high service standards across the team.
The Customer Services Supervisor plays a pivotal role in managing the daily service operations and enhancing customer satisfaction. This position focuses on supervising the front-line team, monitoring metrics, and collaborating with various departments to address customer needs effectively.
Key Responsibilities:
• Oversee customer service operations, ensuring timely order execution
• Adjust resources to meet service targets based on workload
• Resolve complex issues working with Sales, Logistics, and Finance
• Mentor and develop customer service associates for success
• Analyze service metrics and report to leadership
Requirements:
• Bachelor’s degree in a related field is required
• 4-6 years in customer service operations in a...
The Customer Services Supervisor plays a pivotal role in managing the daily service operations and enhancing customer satisfaction. This position focuses on supervising the front-line team, monitoring metrics, and collaborating with various departments to address customer needs effectively.
Key Responsibilities:
• Oversee customer service operations, ensuring timely order execution
• Adjust resources to meet service targets based on workload
• Resolve complex issues working with Sales, Logistics, and Finance
• Mentor and develop customer service associates for success
• Analyze service metrics and report to leadership
Requirements:
• Bachelor’s degree in a related field is required
• 4-6 years in customer service operations in a...