Job Description
Elevate your career in customer service with a top Online Travel Agency (OTA) located in Yogyakarta! We're looking for a skilled English Customer Service Agent to deliver a call or voice channel to our European and US travelers, handling everything from flights to hotel accommodations. If you excel in English communication and are ready for a fulfilling role with night shifts, we encourage you to apply!
Role Overview:
- Provide Omnichannel to customers from Europe and the US, addressing travel-related questions.
- Manage and process reservations, including flights and hotel bookings.
- Efficiently handle booking changes and cancellations.
- Resolve customer issues and provide exceptional solutions for a seamless travel experience.
- Ensure high customer satisfaction and service quality.
What You Need:
- Proficiency in English (B2 level above) both written and spoken.