Customer Service Officer - Spare Parts

The Customer Service Officer – Spare Parts plays a critical role in delivering exceptional customer support and ensuring a positive customer experience throughout the spare parts order fulfilment process. This role is responsible for managing customer enquiries, preparing quotations, processing orders, coordinating procurement and logistics activities, handling customer issues, and supporting both local and intercompany transactions.

The position acts as a key link between customers, suppliers and internal stakeholders, ensuring accurate order processing, seamless communication and high-quality service delivery.

Success in this role looks like:

• Providing responsive, accurate and customer-focused support across phone, email, customer portals and face-to-face interactions where required.
• Managing customer and supplier quotations, orders and procurement activities accurately and withi...