Customer Service Officer

Job Summary

We are seeking a friendly, proactive, and customer-focused individual to join our team and provide excellent service to our clients.

Responsibilities

• Respond promptly to customer enquiries via phone, email, or in-person to provide accurate information and support
• Manage appointment bookings, including scheduling, sending reminder calls, and SMS notifications to ensure client attendance
• Operate front desk functions such as client registration, accurate data entry, and maintaining up-to-date records
• Perform cashiering tasks including processing payments and handling transactions efficiently
• Conduct stock-taking activities to maintain accurate inventory records
• Promote company services and products to clients to support business growth
• Maintain cleanliness and organization of the waiting area and product displays to create a welcoming environment
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