Customer Service Officer

We are hiring additional Customer Service Officers.

He or she will be addressing the needs of all customers and ensures an exceptional guest experience.

• Communicate with customers, understand their needs and attend to their queries.
• Handle and resolve customers’ feedbacks and concerns.
• Ensure a wonderful salon experience for our customers to increase customer retention.
• Handling phone enquiries with etiquette.
• Serving light refreshments to customers and attending to their needs.
• Schedule customers’ appointments and other ad-hoc duties as assigned.
• Gather customer satisfaction levels and feedback on customer services for continuous improvement.
• Provide feedback and ideas to improve operations and enhance customer experience.
• Comply with data protection regulation and organizational security procedures for customer registration and credit...