Customer Service Officer
G
GOLDEN DRAGON HUMAN RESOURCES
📍 singapore, singapore, Singapore
Job Description
Job Description
- Greet and welcome members and visitors in a professional and friendly manner.
- Handle front desk operations, including member registration, check-in, and enquiries.
- Assist customers with membership applications, renewals, cancellations, and payment processing.
- Provide accurate information about gym facilities, fitness programs, classes, and promotions.
- Schedule appointments and coordinate class bookings.
- Respond to customer enquiries via phone, email, and walk-ins.
- Resolve customer concerns and complaints promptly while maintaining a high level of customer satisfaction.
- Maintain accurate member records and ensure confidentiality of customer information.
- Perform general administrative duties, including filing, data entry, and preparing reports.
- Work closely with fitness trainers and other departments to deliver excellent customer service.
- Ensure the recepti...