Customer Service Officer - Roadshow 2026

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Job Purpose

Support daily branch operations, ensure compliance with policies and regulations, deliver quality customer service, and contribute to branch sales through referrals and cross‑selling.

Key Responsibilities

1. Financial

• Support referrals and cross‑selling for deposits, investments, bancassurance/banca takaful, and wealth products.
• Prevent operational fraud and losses.
• Monitor and control branch operating expenses.
• Achieve assigned transactional and lead‑generation fee income targets.

2. Operations & Compliance

• Handle account opening, customer enquiries, and customer in...