Job Description
The Customer Service Officer supports clients within the Customer Excellence Team at Acolad, based in London. The role is office-based in London and offers a permanent contract.
Responsibilities
- Data entry and monitoring inboxes and phone lines
- Responding to client inquiries
- Processing transcription requests and invoices
- Handling complaints
- Ensuring compliance with SLA agreements and client contracts
- Maintaining excellent attention to detail, quick typing, and strong communication skills
Qualifications
- 1‑2 years of experience in a customer‑facing position
- 1‑2 years of experience in data entry and database management
- Fluent written and spoken English
- Experience in customer service and data management (preferred)
- Excellent attention to detail, quick typing, and strong communication skills