Job Description
Job Title
Customer Service Officer
Report To
Duty Supervisor, Passenger services
Division
AeroDarat Services Sdn Bhd
Department
ADS - KUL Check In Counter Office
Role Purpose
- To perform/deliver a quality services to customer airlines' passengers in respect to check-in, boarding, special and baggage services as per carrier and company's standards and procedures.
Key Accountability
- To provide excellent and efficient service to our passengers at Check in and at other customer service touch points in accordance to company standard and procedures.
- To perform departure and arrival processes at gate / MLO in accordance with carrier and company standards and procedures.
- Punctual and ensure that the counter / gate lounge is opened and manned according to standard procedures.
- To collect / manage / coordinate / check / for excess baggage collection, number of mishandled baggage attributed t...