Customer service officer

Job description

Key Accountabilities

• Receive and handle inbound telephone calls, emails taking all necessary steps to resolve enquiries and requests.
• Contribute as part of a team to delivering high levels of customer service in line with evolving requirements while meeting deadlines and KPIs.
• Liaise with internal staff to achieve consistent and high-quality customer service outcomes.
• Maintain effective and efficient work processes as they become available, and contributing to an effective team working environment.
• Maintain accurate electronic customer contact records and relevant information, update customer data in various databases.
• Commit to the organisation's Code of Conduct and Values.

Qualifications and Experience