Customer Service Manager

Robert Half Finance & Accounting

📍 Vernon, CT, United States

Full-time other-general

Job Description

Description
Customer Service Manager

Direct-Hire / Permanent position

Robert Half contact: Drew.Schroll@RobertHalf com.




A growing nationwide service-based organization, is seeking a Customer Service Manager to lead and oversee a high-performing team focused on customer service, account management, and operational excellence. This is a great opportunity for a strong leader who thrives in a fast-paced environment and enjoys building processes, developing teams, and driving results. This role is open due to growth and promotion internally.
Job Description

+ Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture

+ Oversee strategic accounts to ensure service expectations, customer needs, and contractual obligations are met

+ Serve as the point of escalation for complex customer service and account-related issues

+ Build strong client relationships through ...
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