Job Description
Job Description
Posted Thursday, June 11, 2026 at 4:00 a.m.
OVERVIEW
Reporting to the Director of Sales, the Customer Service Manager is responsible for leading the Customer Service team to deliver a best-in-class client experience. This role ensures the efficient and profitable management of customer service operations while promoting customer satisfaction, loyalty, and retention. The Manager plays a strategic role in maintaining high service standards, optimizing internal processes, and fostering a culture of accountability, collaboration, and continuous improvement.
RESPONSIBILITIES
Leadership 50%
- Define and communicate performance expectations clearly.
- Oversee day-to-day team performance, offering coaching and recognition as needed.
- Approve time off and manage schedules for direct reports.
- Conduct annual performance reviews and support employee development.
- Lead recruitment, ...