Job Description
The Customer Service Manager is responsible for ensuring an excellent and sustainable level of customer service , building long-term customer relationships , and guaranteeing the efficient execution of the Order to Invoice process.
The role aims to balance customer satisfaction, operational efficiency, and cost control , acting as the main point of contact between customers, internal teams, and Supply Chain.
Position in the Organization- Reports to: Supply Chain Manager
- Works closely with: Sales, Demand Planning, Logistics, Finance
- Manages: Customer Service / Sales Administration team (depending on country scope)
- Ensure the smooth and accurate execution of the Order to Invoice process (order entry, invoicing, deliveries).
- Act as the prim...