Customer Service Manager
Build Recruitment
📍 Slough, England, United Kingdom
Job Description
Customer Service Manager – Social Housing Repairs
Location: Slough
Salary: Up to £43,000 per annum
Job Type: Permanent Full Time
The Opportunity
We are looking for an experienced Customer Service Manager to lead a busy Customer Service Centre supporting a responsive repairs and maintenance contract within the social housing sector.
This is an exciting opportunity for a motivated leader with a passion for delivering exceptional customer service while driving operational performance. You will lead a team responsible for managing resident enquiries, repairs requests and complaints, ensuring a seamless customer journey from first contact through to resolution.
Working closely with operational teams, planners and contractors, you’ll play a key role in improving service delivery, enhancing customer satisfaction and ensuring repairs are delivered efficiently and in line with contractual KPIs.