Customer Service Manager

Role : Customer Complaint Manager

Department : Sales & Marketing

About the Role

The ideal candidate is responsible to act as the primary customer interface for assigned metro rail projects and ensure timely resolution of field issues, execution of retrofit campaigns, warranty management, and customer satisfaction. The role is critical in driving end-to-end coordination between customer, service, engineering, quality, and supply chain teams.

Experience: 9 to 15 years

Responsibilities

• Customer Interface & Relationship Management
• Field Issue Resolution & NCR Closure
• Retrofit & Fleet Management
• Cross-functional Coordination
• Warranty & RMA Management
• Project Tracking & Reporting
• Meetings & Governance
• Audit & Compliance Support

Q...