Customer Service Manager
A
AJ Group Services Ltd
📍 North Kensington, Greater London, United Kingdom
Job Description
Customer Services Manager
Permanent | Full-Time
A fantastic opportunity has arisen for an experienced Customer Services Manager to lead the day‑to‑day coordination of facilities and service delivery across a busy, complex campus environment.
You’ll be the central point of contact for all customer service activity, ensuring enquiries, reactive tasks and service requests are handled quickly, accurately and professionally. This role is perfect for someone who thrives in a fast‑paced operational setting and enjoys improving processes, leading teams and driving service excellence.
Key Responsibilities
*
Lead and develop the frontline customer service team.
*
Manage Helpdesk activity, ensuring accurate logging, triage and communication.
*
Oversee reactive task routing, CAFM data quality and customer updates.
*
Produce service reports, analyse trends and identify improvement opportu...
Permanent | Full-Time
A fantastic opportunity has arisen for an experienced Customer Services Manager to lead the day‑to‑day coordination of facilities and service delivery across a busy, complex campus environment.
You’ll be the central point of contact for all customer service activity, ensuring enquiries, reactive tasks and service requests are handled quickly, accurately and professionally. This role is perfect for someone who thrives in a fast‑paced operational setting and enjoys improving processes, leading teams and driving service excellence.
Key Responsibilities
*
Lead and develop the frontline customer service team.
*
Manage Helpdesk activity, ensuring accurate logging, triage and communication.
*
Oversee reactive task routing, CAFM data quality and customer updates.
*
Produce service reports, analyse trends and identify improvement opportu...