Customer Service Manager

LUXASIA is the leading and largest beauty omnichannel brand builder in Asia Pacific, serving 15 markets and partnering with over 100 luxury and lifestyle brands.

Position Purpose

The Customer Service Manager is responsible for leading and developing the brand's customer service operations to deliver an exceptional end-to-end customer experience. The role oversees all customer service channels, including contact centre operations, customer enquiries, complaints resolution, after‑sales support, and service recovery initiatives.

Responsibilities

Customer Service Operations

• Manage day‑to‑day customer service operations across all customer touchpoints, including phone, email, live chat, social media, and other support channels.
• Ensure customer enquiries and cases are resolved efficiently while meeting agreed service levels and quality standards.
• Develop and implement customer service processes, policies, and best ...