Job Description
Job Overview
The Customer Service Manager will lead our Account Management Department and mentor our Account Management Team with a focus on providing world-class customer service. The Customer Service Manager has overall responsibility for the performance of the Account Management Department. Additional responsibilities will include entering customer orders and forecast on a weekly basis, managing customer open orders, resolving issues, facilitating customer requests, and coordinating on-time delivery. The Customer Service Manager will work to build and maintain a win-win relationship with customer contacts through both phone and email correspondence and help solve day-to-day issues.
Job Functions
Leadership, Resources, & Team Development
- Foster a customer centric, results driven culture emphasizing ownership, responsiveness, and cross functional collaboration
- Develop talent t...