Job Description
Hiring: Customer Service Manager / Service Delivery Manager (Hybrid – South India)
Aceolution is hiring an experienced Customer Service Manager / Service Delivery Manager to support and oversee contact center operations for our newly established delivery center in Madagascar. This is an exciting opportunity to work in a global operations environment while being based in South India under a hybrid work model.
Preferred Locations
Chennai | Bangalore | Hyderabad | Pune
Role Overview
The selected candidate will be responsible for managing service delivery, operational performance, stakeholder coordination, and overall contact center governance for the Madagascar operations.
Key Responsibilities
- Manage day-to-day contact center operations and service delivery
- Monitor KPIs, SLAs, productivity, and customer satisfaction metrics
- Handle operational escalations and performance reporting
- Drive proces...