Job Description
Elevate your career as a Customer Service Manager at Univar Solutions, leading a team to ensure outstanding service and client satisfaction. This role emphasizes compliance and continuous improvement in a supportive environment.
In this managerial role, you will oversee the daily operations of the customer service department. Your leadership will focus on mentoring a dedicated team to handle order processing, inquiries, and customer complaints effectively. Collaboration with Sales, Operations, and Transportation teams will be essential for smooth order fulfillment.
Key Responsibilities:
• Lead and develop the customer service team
• Oversee accurate order processing from start to finish
• Address customer accounts, inquiries, and complaints
• Collaborate with internal teams for efficient service
• Monitor KPIs and implement performance improvements
Requirements:
• Bachelor’s degree or equivalent experience
• 5+ years customer service experience, 2+ years i...
In this managerial role, you will oversee the daily operations of the customer service department. Your leadership will focus on mentoring a dedicated team to handle order processing, inquiries, and customer complaints effectively. Collaboration with Sales, Operations, and Transportation teams will be essential for smooth order fulfillment.
Key Responsibilities:
• Lead and develop the customer service team
• Oversee accurate order processing from start to finish
• Address customer accounts, inquiries, and complaints
• Collaborate with internal teams for efficient service
• Monitor KPIs and implement performance improvements
Requirements:
• Bachelor’s degree or equivalent experience
• 5+ years customer service experience, 2+ years i...