Job Description
Location:
Kuala Lumpur, Malaysia
Working Hours:
9:00 AM – 6:00 PM (Monday – Sunday, rotational off days)
Responsibilities:
- Handle inbound and outbound customer inquiries via phone, email, or chat
- Provide accurate information and solutions to customers professionally
- Assist customers with account, service, or product-related issues
- Maintain high customer satisfaction and meet KPI targets
- Record and update customer information accurately in the system
Requirements:
- Bachelor's Degree or above
- Proficient in English (spoken & written); Japanese proficiency is an advantage
- Prior customer service experience is preferred
- Good communication and problem-solving skills
- Able to work on rotational shifts, including weekends
Benefits:
- KPI Allowance
- Stable working hours (9am–6pm)
- Career growth opportunities
- Supportive...