Customer service lead (xico)

About the Opportunity

As a Customer Service Lead or Community Lead, you are integral to the elevated member experience at your We Work location. You will report to your building each day and will be responsible for ensuring we meet our members' needs and maintain our We Work general standards. In addition, you'll ensure we deliver on our targets for an uncompromised member experience through curated events based on members' interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests.

Responsibilities Membership Engagement & Retention Complete scheduled, quarterly conversations with owned accounts to help them maximize the value of their We Work membership while checking in on all members regularly to understand their ongoing experience. Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience. Follow up in pers...

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