Customer Service Intake Specialist
R
Robert Half Office Team
📍 Orlando, FL, United States
Job Description
Description We are looking for a Customer Service Intake Specialist to support a healthcare-focused team in Orlando, Florida. This Contract position is ideal for someone who excels in customer service, handles sensitive conversations with professionalism, and can guide individuals through intake and service-related questions with accuracy and care. The person in this role will evaluate incoming needs, document interactions thoroughly, and connect clients with appropriate programs, benefits information, and community-based resources.
Responsibilities:
• Respond to incoming referrals from helplines, protective services, partner agencies, and community contacts while gathering complete intake details.
• Conduct structured screenings to identify service needs, clarify client circumstances, and support appropriate next-step recommendations.
• Review client information to assess possible qualification for available funded programs and alternative service options.
• Conne...
Responsibilities:
• Respond to incoming referrals from helplines, protective services, partner agencies, and community contacts while gathering complete intake details.
• Conduct structured screenings to identify service needs, clarify client circumstances, and support appropriate next-step recommendations.
• Review client information to assess possible qualification for available funded programs and alternative service options.
• Conne...