Customer Service - Foranea (Tecate)

Descripción y detalle
Descripción y detalle de las actividades
Responsabilidades
Essential Functions: Ensures Ecommerce's customer service activity runs efficiently and effectively.
Responds to the concerns and inquiries of incoming customers regarding the status of orders, changes, delivery times, through a service platform.
Processing orders by helping our customers and business clients with their purchases.
Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador.
Balancing multiple chats, platforms.
On the phone engaging in thoughtful conversations with customers while enhancing the customer experience.
Balancing multiple priorities and using good judgment to manage time.
Maintains awareness towards product education, to better assist customers.
Be well-organized and have a creative mindset that helps problem-solve and come up with unique solutions to issues.
Collaborate internally wit...