Job Description
Position: Customer Service Expert
Work model: (Remote) after training
Location: Athens
Employment type: Full-time
What you will do:
Communicate with customers via phone, chat & e-mail
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Assist customers to manage/secure their account & passwords
Set-up repairs for hardware-related issues
Escalate unresolved cases by contacting 2nd level support Interaction Experts
Maintain high customer satisfaction
What you will bring:
Fluency in Spanish
Advanced English knowledge
Great communication skills
Prior customer support experience would be an advantage
Strong troubleshooting skills<...