Customer Service Expert
P
Page Personnel
📍 Eindhoven, North Brabant, Netherlands
Job Description
- Coordinate and consolidate transport orders and manage the dispatch planning overview
- Identify and secure freight capacity using online tools, freight exchanges, and the ERP system
- Operate and manage freight platforms such as Timocom and Teleroute
- Negotiate transport rates, assign shipments to carriers, and share required documentation
- Resolve transport issues, including complaints and invoice discrepancies
- Monitor pick-up and delivery times and adjust transport orders when delays occur
- Inform customer service and sales teams about problematic loading or unloading locations
- Track market developments, maintain the carrier network, and prepare analyses to improve the transport network
- Completed commercial training or a comparable qualification (preferably in logistics or fre...