Job Description
Job Title: Customer Service Executive Voice Process
Location: Gurugram (Work from Office)
Job Description
Mamaearth is looking for a Customer Service Executive – Voice Process to deliver exceptional customer support by handling inbound and outbound calls. The ideal candidate should possess excellent communication skills, a customer-first mindset, and the ability to resolve queries efficiently while ensuring a seamless customer experience.
Key Responsibilities
Handle inbound and outbound customer calls.
Resolve customer queries related to orders, products, returns, refunds, and deliveries.
Provide accurate information and maintain high customer satisfaction.
Escalate complex issues to relevant teams when required.
Maintain detailed records of customer interactions in the CRM system.
Meet defined quality, productivity, and customer satisfaction metrics.
Requirements
Graduate in any discipline.
0–3 years of experience in Voice Process/Cu...
Location: Gurugram (Work from Office)
Job Description
Mamaearth is looking for a Customer Service Executive – Voice Process to deliver exceptional customer support by handling inbound and outbound calls. The ideal candidate should possess excellent communication skills, a customer-first mindset, and the ability to resolve queries efficiently while ensuring a seamless customer experience.
Key Responsibilities
Handle inbound and outbound customer calls.
Resolve customer queries related to orders, products, returns, refunds, and deliveries.
Provide accurate information and maintain high customer satisfaction.
Escalate complex issues to relevant teams when required.
Maintain detailed records of customer interactions in the CRM system.
Meet defined quality, productivity, and customer satisfaction metrics.
Requirements
Graduate in any discipline.
0–3 years of experience in Voice Process/Cu...