Job Description
Job Title: Customer Service Executive Location: Thane (Hybrid Work Model) Department: Customer Support Work Schedule: Monday to Friday | 08:30 PM – 05:30 AM IST Job Summary:We are seeking a proactive and customer-focused Customer Service Executive with prior experience in international calling. The role involves interacting with customers from the USA, UK, and Australia, providing support for financial products, and identifying upselling opportunities while ensuring a high-quality customer experience. Key Responsibilities: Handle outbound calls and emails from international customers (USA, UK, Australia). Provide accurate information, guidance, and resolutions related to financial products and services. Identify and upsell relevant financial products while maintaining a professional and customer-centric approach. Conduct research using internal tools, systems, and online sources to resolve customer queries effectively. Maintain courteous, conversational, and clear communication during ...