Customer Service Executive

Job Summary

We are seeking a proactive Customer Service Executive to manage customer communications, process orders, resolve issues, and support office administration in a fast-paced SME environment.

Responsibilities

• Respond to customer enquiries via phone, email, WhatsApp, and social media to provide timely and accurate information
• Process customer orders, prepare quotations, and conduct follow-ups to ensure order completion
• Resolve customer complaints professionally and promptly to maintain satisfaction
• Build and maintain positive relationships with customers to enhance loyalty
• Coordinate with internal teams to manage deliveries, orders, and service requests efficiently
• Perform daily office administrative duties including scheduling and managing office supplies
• Prepare invoices, purchase orders, and maintain accurate documentation for business transactions
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