Job Description
Main duties and responsibilities
- Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
- Respond to customers queries and concerns with the aim of achieving first call resolution.
- Follow up promptly with customers to resolve issues
- Provide customers feedback to respective business partners to improve customer experience
- Introduce and educate customers on the self‑service/automated banking channels.
- Perform after‑call administration work
- Use customer service and sales skills to optimise customer satisfaction of each customer contact
- Maximise opportunities to deepen customer relationship via upsell or cross‑sell appropriate products and services
- Possess a Diploma or Degree in any discipline
- Has a passion for customer service
- Able to wor...