Customer Service Executive
B
BAN HOCK HIN COMPANY PRIVATE LIMITED
📍 singapore, singapore, Singapore
Job Description
Benefits
- Opportunities for career growth and professional development.
- Performance-based bonuses.
- Yearly appraisal for promotion and increment.
- Positive company culture – open and transparent communication, diversity and inclusion
- Attend to walk-in customers, phone calls, WhatsApp enquiries, and emails in a professional and friendly manner.
- Schedule service appointments and coordinate with mechanic to ensure efficient workflow and timely completion of service jobs
- Communicate with customers on service progress, estimated completion times, and any additional repairs or maintenance identified by the workshop team.
- Prepare quotations, generate invoices, and process customer payments accurately.
- Follow up with customers after service completion to ensure satisfaction and address any enquiries or feedback.
- Maintain accurate customer records and ensu...