Customer Service Executive

Position Overview

Customer Service Executive – 6 month assignment based in Winnersh.

Hours & Rate

Hours: 8:30 am–4:30 pm or 9 am–5 pm, rotating weekly.

Hourly Rate: £14.50 per hour.

Responsibilities

• Work as part of the CRM team to complete daily tasks in line with SLAs.
• Make inbound and outbound calls to resolve customer queries.
• Collaborate with the Service Complaints team to resolve any issues.
• Take ownership of learning products to help customers further.

Desired Skills & Experience

• Passion for customer service excellence.
• Demonstrated aptitude for problem solving.
• Proactive, with a can‑do attitude.
• Ability to attract trust and build strong relationships with customers.
• Focused and achievement‑oriented.
• Embodies trust, integrity and ethics inside and outside the company.
• Ability to multitask, prior...