Customer Service Executive (Order Management)

Position Purpose:   

Supporting the Supply Chain department to provide end-to-end customer care and order management support by ensuring the accurate and timely processing of sales orders, proactive management of customer enquiries and service issues, and effective collaboration with internal and external stakeholders. The role is responsible for maintaining service excellence, supporting operational continuity, and contributing to continuous improvement initiatives that enhance customer satisfaction and operational efficiency.

Description of Duties:

• Process sales orders (SO) accurately and in a timely manner using various software systems.
• Proactively manage order processing and follow up through to successful delivery.
• Coordinate with both internal and external stakeholders on order-related issues, including Sales & Marketing, Buyers, and Warehouse teams.
• Engage wi...