Job Description
Job description
Job Title
: Customer Support Executive (Voice / Blended
)
Departmen
t: Customer Success, Service & Operatio
nsEmployment Typ
e: Full-Time, Permane
ntRole Categor
y: Voice / Blend
ed
Job Descript
ionRoles & Responsibilit
iesHandle customer queries throu
gh phone calls, emails, and c
hat channe
ls.Provide timely and accurate solutions to customer concerns and issu
es.Deliv
er excellent customer serv
ice by actively listening and understanding customer nee
ds.Maintain a professional and empathetic approach while interacting with custome
rs.Ensu
re quick resolut
ion of issues with a focus on customer satisfacti
on.Meet key performance metrics such
as:Average Handling Time (A
HT)First Call Resolution (F
CR)Customer Satisfaction (CS
AT)
Job Title
: Customer Support Executive (Voice / Blended
)
Departmen
t: Customer Success, Service & Operatio
nsEmployment Typ
e: Full-Time, Permane
ntRole Categor
y: Voice / Blend
ed
Job Descript
ionRoles & Responsibilit
iesHandle customer queries throu
gh phone calls, emails, and c
hat channe
ls.Provide timely and accurate solutions to customer concerns and issu
es.Deliv
er excellent customer serv
ice by actively listening and understanding customer nee
ds.Maintain a professional and empathetic approach while interacting with custome
rs.Ensu
re quick resolut
ion of issues with a focus on customer satisfacti
on.Meet key performance metrics such
as:Average Handling Time (A
HT)First Call Resolution (F
CR)Customer Satisfaction (CS
AT)