Customer Service Executive

Job Description:

• Provide excellent customer service and follow up with customers.
• Assist with product inquiries and troubleshoot common issues.
• Communicate with authorized service centers across Malaysia.
• Update customers on repair statuses and assist with inquiries via WhatsApp.
• Manage logistics for incoming machines (for servicing and repairs) and handle packaging and tracking.
• Conduct online warranty registrations.
• Participate in company events, such as warehouse sales, when needed.

Job Requirement:

• Minimum Diploma Cert.
• Must be computer literate.
• Must be fluent in both written and spoken English and Malay Language.
• Proficiency in Mandarin Language is an advantage
• Fast learner, self-disciplined, adaptable, and Independent.
• Must be result oriented, adaptable and a team player
• Must have good communication skills, interpersonal skills and ...