Customer Service Executive

Industry : Online Delivery Platform

Location : Ara Damansara

Working Hours: Rotational shift between 7am - 11pm (8.5hours /day)

Job Responsibilities

• Handle Difficult Calls & Emails: Speak with unhappy customers, calm them down, and help them solve their issues.
• Investigate Problems: Look into customer accounts, payment records, and app data to find the root cause of the problem.
• Negotiate Fair Solutions: Decide when to give refunds, discounts, or special help based on company guidelines.
• Work with Other Teams: Partner with our Billing, Legal, and Operations teams to fix big issues.
• Improve Our Process: Spot recurring bugs or bad policies and suggest ways to fix them.
• Keep Good Notes: Write down clear details about every complaint and fix in our system ...