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Customer Service Executive at Peoplelink Consultants Ltd

Confidential

📍 Kenya, Kenya, Kenya

Full-Time Information and Record Clerks
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Job Description

Job Description

Peoplelink Consultants Ltd is a consultancy services company incorporated under the laws of Kenya.


Customer Service Executive

Our client, a leader in logistics services, is seeking a Customer Service Executive who is who is proactive, detail-oriented, and customer-focused to join their dynamic team.


Key Responsibilities:

  • Provide hands-on support in managing customer interactions and resolving inquiries promptly. Respond to all customer queries within 24 hours (or as per KPIs).

  • Handle and close global case requests with follow-ups and accurate reporting

  • Coordinate with origin and destination teams to ensure smooth communication and service delivery.

  • office to cure seamless clearance of inbound outbound shipments daily/weekly reports via smart sheet folders.

  • Analyze and improve customer retention; handle complaints and feedback constructively.

    • Job Details

    Location Kenya, Kenya
    Job Type Full-Time
    Category Information and Record Clerks
    Posted July 10, 2026
    Deadline August 19, 2026