Customer Service Coordinator

Overview

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Outline of the role: To provide administration and planning support within the Customer Service Centre in order to meet or exceed Business and Customer requirements. Ensuring paperwork and database accuracy whilst following documented procedures and agreed scope of work.

Responsibilities

• Planning, booking and scheduling of jobs for Field Service Engineers and Back to Base Engineers as required.
• Liaise with team members, Field Service Engineers and all internal Departments as required.
• Ensuring incoming calls are answered and managing outbound calls to Customers and engineers.
• Dealing with Customer queries and requests.
• Booking travel & accommodation requirements for engineers.
• Assist with preparation of and amending of quotations where required.
• General administration tasks within the department. <...