Customer Service Coordinator

Job Description

Join a fast-paced logistics environment where you’ll play a key role in supporting the smooth handling of quality-impaired, returned, and damaged freight. As a Customer Service Coordinator, you’ll be the link between customers, internal teams, and operational systems—ensuring issues are resolved quickly, accurately, and professionally. This role combines hands-on administration, customer communication, and system-based processing in SAP, with a strong focus on service quality, compliance, and operational efficiency.

You’ll contribute to keeping freight moving, customers informed, and service standards high across every step of the return and issue-resolution process

• Key Responsibilities

• Process returned, rejected, and damaged freight, including all associated documentation
• Raise, update, and maintain accurate records in SAP
• Liaise with customers regarding deliver...