Customer Service Coordinator

Customer Service Coordinator

Exeter

Full time, Temp to Perm

Are you passionate about making a difference through excellent customer service?

gap personnel are recruiting for a Customer Service Coordinator for our client in Exeter, Devon.

What you’ll be doing:

In this fast-paced role, you’ll spend most of your day on the phone (around 80 calls a day) as the friendly first point of contact for service users, family members, and healthcare professionals. You’ll help coordinate the delivery, installation, and collection of essential community healthcare equipment — anything from walking frames to more complex beds and hoists.

Your daily responsibilities will include:
- Answering and managing incoming queries with care and professionalism
- Coordinating orders with our driver technicians
- Checking online orders for accuracy and processing them for invoicing
- Handling a range of general admi...