Job Description
Are you a Customer Service or Order Coordinator with experience in a manufacturing or production environment?
We are recruiting a Customer Service Coordinator to join a well-established, quality-driven manufacturing business in Cardiff.
You will play a key part in managing customer orders from receipt through to release, ensuring all documentation, specifications, and quality requirements are correctly captured and communicated. Working closely with Production and Quality teams, you will also support new product introductions and engineering changes.
Key Responsibilities
- Accurately book customer orders onto the job processing system
- Carry out contract reviews and maintain full order traceability
- Interpret customer requirements and technical drawings, communicating these clearly to production teams
- Liaise with customers regarding order progress, requirements, and quality-related queries
- Prepare and mai...