Customer Service Coordinator
DP World Australia
📍 Adelaide, South Australia, Australia
Job Description
Job Purpose
DP World is currently seeking a Customer Service Officer to join our Global Freight team based in Edinburgh Adelaide. In this role, you will manage customer relationships and coordinate end-to-end vehicle logistics activities to ensure a seamless customer experience.
Additionally, you will also oversee reporting, billing verification and the maintenance of accurate operational data using advanced Excel skills, while working closely with customers, operational teams and external vendors including maintenance, repair and charging providers to resolve issues, manage stock movements and support delivery performance.
Key Accountabilities:
Act as the primary customer contact, managing end-to-end shipment execution and resolving issues promptly
Build and maintain strong client relationships while delivering a high level of customer service
Proactively monitor shipments, communicate delays or deviations and ...