Customer Service & Complaint Specialist

Customer Service & Complaint Specialist - (Specialist, Veterinary Technical Solutions)

Duluth, GA (Hybrid – 3 Days Onsite / 2 Days Remote)

12-Month Contract | 40 Hours/Week

A leading organization in the animal health industry is seeking a Specialist, Veterinary Technical Solutions to support customer service, adverse event, and technical product complaint processes in a regulated environment.

Purpose & Accountabilities:

• Addresses, processes, and reviews suspect Adverse Event (AE) and Technical Product Complaint (TPC) related customer service tasks, including invoice tracking requests, credits, product pickups, replacements, and reimbursements as requested

• Processes customer reimbursements, legal releases, product returns, customer credits, and associated documentation

• Researches pertinent topics, runs queries, and prepares reports as requested by management