Customer Service (Client Account Associate)

Overview

We are looking for a Customer Service Agent to join our team and handle inbound and outbound customer calls. The ideal candidate has excellent communication skills, thrives in a fast-paced environment, and can quickly learn and adapt to new tools and systems.

Basic Qualifications

• Excellent English verbal communication and active listening skills
• Ability to handle customer calls professionally and efficiently
• Highly adaptable and able to learn new tools and systems quickly
• Strong problem-solving and critical thinking skills
• Ability to work in a fast-paced environment
• Previous customer service or call handling experience is a plus
• Basic computer proficiency and ability to navigate multiple systems
• Leadership experience and skills is an advantage

What you'll do:

• Handle inbound and/or outbound customer calls in a professional and courteous m...